"Nature's bellman: an anachronistic, virtually obsolete animal. People drag their luggage through their own house, down the driveway, into their car, up to the airline desk, off the luggage carousel, into the back of a taxi, through the revolving doors, up to the desk, and now, now some guy with a crew cut wants to help? You've taken it twenty-five hundred miles, and some dude wearing gloves wants to jump in for the last twenty feet and get tipped for it?" (Tomsky, 127)
This book is to the hotel industry what "Kitchen Confidential" was to the restaurant industry. Tomsky even has even channeled Anthony Bourdain's voice in writing the secrets behind the front desk (and more) in the hotel. Travelers should tip, tip, tip and read the book to find out how to save money to pay for those highly encouraged tips.